mlbb Casino & Sportsbook Data Care
This page describes what we collect when you use mlbb and how we keep that data protected. We gather information necessary to operate our platform—account details, payment records, betting history, and device identifiers—to process your deposits, settle your bets, prevent fraud, and comply with applicable laws. Our commitment is transparency: you understand what we collect, why we collect it, and how we handle it.
We at mlbb process personal data in accordance with data protection principles. Your information is encrypted in transit and at rest. We do not sell your data to third parties. Our servers may sit outside your jurisdiction; data transfers are governed by contractual safeguards and our privacy policy. You have rights—access, correction, deletion—which we honour subject to legal and operational constraints.
This privacy policy applies to all mlbb users, regardless of geography. If you have questions about how we handle your data, contact our privacy team using the details at the end of this page.
What We Collect and How We Use It
We collect information in three categories: account data, transaction data, and technical data. Account data includes your name, email, phone number, date of birth, national ID number, residential address, and payment method details. We require this information to open your mlbb account, verify your identity (KYC), and process withdrawals. Transaction data covers all bets placed, deposits received, withdrawals made, and game outcomes across our football sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, esports markets (Mobile Legends, Free Fire, PUBG Mobile), and number prediction games. Technical data includes your IP address, device type, browser version, session timestamps, and cookies. We use this to detect fraud, optimize performance, and enhance security.
We use your data to fulfil our service: processing your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers; settling your bets according to official results; enabling withdrawals; and maintaining your account history. We also use it to comply with legal obligations—reporting suspicious activity to authorities, responding to law enforcement requests, and maintaining records required by jurisdictional regulators. We do not use your data for marketing without your explicit consent; we do not sell it to advertisers or data brokers.
Our mlbb system retains your data for as long as your account is active, plus a reasonable period after closure to satisfy legal holds and dispute resolution. We encrypt personally identifiable information (PII) and restrict access to authorized personnel only. Employees sign confidentiality agreements; contractors and vendors are bound by data processing agreements specifying their permitted uses.
Third-Party Processors and Data Sharing
We work with third parties to deliver mlbb services. Payment processors (handling mobile banking, local payment, online payment, e-wallet, bank transfers) receive your name, account number, and transaction amounts—only what they need to complete transfers. Our hosting provider stores account data on encrypted servers; they cannot access unencrypted information. Identity verification partners (for KYC) receive your ID number, name, and photo; they verify your identity and return a result to us, then delete the documents per data processing agreements. Live-dealer providers operate the studios and receive only your username and session ID—not your personal details.
We do not share your betting history or financial records with payment providers or third-party vendors. We may disclose information if required by law—subpoena, court order, or regulatory investigation. We also share data within our mlbb corporate group (parent company, subsidiaries) to provide unified support and prevent fraud across accounts. We notify users of any material data breaches within timeframes specified by applicable law.
- Account data
- Name, email, phone, ID number, address—retained for account lifecycle and legal holds.
- Transaction data
- Bets, deposits, withdrawals, game outcomes—retained for settlement, disputes, and audit.
- Technical data
- IP address, device ID, cookies—retained for fraud detection and security for 12 months.
- Payment details
- Bank account, e-wallet username—shared only with relevant processor; never stored in plaintext on mlbb servers.
Your Rights and Data Subject Requests
We at mlbb recognise your right to access, correct, and delete your data. If you request a copy of your personal information, we provide it in standard format within 30 days (subject to verification of your identity). If you believe information is inaccurate—for example, an old address in your account—we correct it upon request. If you request deletion of your account and data, we anonymise or delete records subject to legal retention obligations; some data (transaction history for regulatory compliance) may remain encrypted and inaccessible to mlbb staff.
To exercise these rights, contact our privacy team at the address provided below. We require you to verify your identity (e.g., by logging in or providing ID) before processing sensitive requests. We do not charge for these requests unless they are manifestly unfounded or repetitive. Processing timelines are typically 30 days; complex requests or those requiring third-party cooperation may take longer.
Cookies and Tracking Technologies
Our mlbb platform uses cookies to maintain your session, remember login preferences, and track usage patterns for analytics. Session cookies expire when you close your browser; persistent cookies remain for up to 12 months to recognize you on return visits. We use both first-party cookies (set by mlbb) and third-party analytics cookies (set by our analytics provider) to understand how users navigate our platform. These do not identify you personally; they aggregate behaviour across users to help us improve performance and user experience.
You can disable cookies in your browser settings, though this may affect mlbb functionality (login, account recovery, balance display). We respect Do-Not-Track (DNT) headers if your browser sends them, though we still maintain session cookies for core service delivery. We do not use tracking pixels to follow you across external websites; our cookies operate within mlbb only.
International Data Transfers
Our mlbb servers are located outside your jurisdiction (typically in Southeast Asia or Europe). When you submit your personal data to mlbb, it is transferred to and stored on these servers. We ensure these transfers comply with applicable data protection laws through contractual mechanisms (Standard Contractual Clauses or Binding Corporate Rules). Our data processing agreements with hosting providers include security commitments, audit rights, and breach notification requirements.
If you are in a jurisdiction with strict data protection requirements (e.g., General Data Protection Regulation in Europe), transfers are governed by adequacy decisions or standard clauses. We maintain the same security standards across all locations. If you do not consent to international transfer, you cannot use mlbb; our platform does not operate a jurisdiction-specific data residency option.
Security, Retention, and Contact
We at mlbb employ industry-standard security measures: encryption (TLS 1.3 in transit, AES-256 at rest), firewalls, intrusion detection, and access controls. We conduct regular security audits and penetration testing. We maintain incident response procedures; if a breach occurs, we notify affected users and authorities within legally required timeframes. We do not hold payment card details; payment processing is delegated to PCI-DSS-compliant processors.
Our data retention policy is: keep what you need, delete what you don't. Account data is retained for the account lifetime plus 7 years (for financial audit and dispute resolution). Transaction data (bets, deposits, withdrawals) is retained indefinitely for settlement and regulatory compliance. Technical logs (IP addresses, device IDs, session data) are retained for 12 months then deleted. If you close your mlbb account, we retain minimal data (encrypted account details for account recovery, anonymised transaction summaries) for 12 months, then purge it unless legal hold applies.
Our privacy policy is effective as of the date shown below and may be updated. We notify users of material changes via email or account notification. Your continued use of mlbb after policy changes constitutes acceptance. For questions, request a copy of your data, or to submit a data subject request, contact us:
- Privacy Team Email: [email protected]
- Mailing Address: mlbb Data Protection Officer, [office address — to be completed by legal team]
- Response Time: We aim to respond within 30 days of receipt.
We are committed to protecting your mlbb data and respecting your privacy rights. If you have concerns about our practices, you also have the right to lodge a complaint with your local data protection authority.
Last Updated: [date to be completed by legal team]. This policy applies to all mlbb users worldwide, in all supported jurisdictions.